Refund & Cancellation Policy

Website Design Projects

Reboot Inc charges a one-time website design and development fee of $499, collected in full at checkout. Work begins within one business day of payment.

If the full contracted build is not completed and delivered

If Xomer does not complete and deliver the full contracted build for any reason, Xomer will refund $499 less: (a) the reasonable, documented value of usable project-specific work actually delivered to Customer; and (b) noncancelable third-party costs that Customer approved in writing before Xomer incurred them. The total retained amount will not exceed $499. If Customer prevents completion by withholding required access or content after written notice and a reasonable opportunity to cure, Xomer may deliver the usable work completed to date and apply the same proportional calculation.

This section does not limit a remedy required by law or for a duplicate or unauthorized charge. A noncurable material breach by Xomer gives Customer an immediate right to the applicable refund and other nonwaivable remedies. For a curable material delivery breach, Xomer has 10 business days after receiving a reasonably detailed written notice to cure before the same remedies apply. If Xomer terminates for convenience, it must either complete and deliver the contracted build or issue the proportional refund above.

Dissatisfaction with results

If you are dissatisfied with the completed website, we will make reasonable revisions as described in the scope documents you accepted at checkout. Dissatisfaction with outcomes (search rankings, leads, traffic) after launch does not entitle you to a refund, as specific results are not guaranteed. See our Terms of Service §3 for our full disclaimer on outcomes.

Monthly Services

Monthly SEO, AEO, and maintenance services are billed one month in advance on the same calendar date each month.

• Cancellation: You may cancel monthly services at any time via our contact form. There is no notice period. Your service runs to the end of the period you have already paid for, and there are no further charges.
• No refunds for the current billing month. Each $150 monthly fee is earned at the start of the service period and is not prorated or refunded after that period begins. Cancellation immediately stops the next and all later renewals, and service continues through the paid period. This rule does not apply to duplicate, erroneous, or unauthorized charges, refunds required by law, or the unused portion of a period if Xomer terminates for convenience or ceases the paid service before the period ends.
• No fixed term. The initial purchase is $499. There is no fixed managed-service term or minimum number of $150 renewals. Service renews monthly under the Terms until canceled.

Payment Disputes and Chargebacks

If you have a billing concern, please contact us first. We resolve legitimate billing errors promptly, typically within 2 business days.

A payment dispute does not transfer ownership of unpaid work. We may suspend the affected license and pursue amounts lawfully due, including reasonable documented costs where permitted by law.

Online Payments via Stripe

Online payments are processed securely by Stripe, Inc. We do not store your card details. Stripe's own Privacy Policy and Terms of Service govern the payment transaction itself.

For billing questions about a specific charge, please include your name, project name, and the date of the charge when you contact us.

How to Request a Refund or Cancel

Submit your request through our contact form with:

• Your name and company
• The service or invoice you are referencing
• A brief description of your concern

We will respond within 2 business days. Cancellations of monthly services take effect at the end of the billing period you have already paid for; there is no notice period.

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